New Report Shows Pandemic Led to Skyrocketing Telehealth Use

February 24, 2022

A new study released by BlueCross BlueShield of Minnesota shows that as a result of the COVID-19 pandemic, virtual care claims increased dramatically from 2019 into 2020, with a year-over-year change of more than 3,700 percent.  

The report, "Embracing Virtual Care: 2020 Trends and the Path Forward," also found that: 

  • Traditional providers’ new virtual care offerings drove the majority of growth. 

  • Virtual-only provider usage doubled, yet grew at a lower rate than traditional providers’ virtual offerings. 

  • Behavioral health had the most rapid adoption of virtual care and maintained a high utilization. 

  • Adoption patterns varied significantly by specialty. Some specialties, such as ophthalmology utilized almost no virtual care, and others, such as endocrinology, maintained a sizable percentage of virtual care throughout 2020. 

Click here to see the full report.  

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