New Report Shows Pandemic Led to Skyrocketing Telehealth Use
February 24, 2022
A new study released by BlueCross BlueShield of Minnesota shows that as a result of the COVID-19 pandemic, virtual care claims increased dramatically from 2019 into 2020, with a year-over-year change of more than 3,700 percent.
The report, "Embracing Virtual Care: 2020 Trends and the Path Forward," also found that:
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Traditional providers’ new virtual care offerings drove the majority of growth.
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Virtual-only provider usage doubled, yet grew at a lower rate than traditional providers’ virtual offerings.
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Behavioral health had the most rapid adoption of virtual care and maintained a high utilization.
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Adoption patterns varied significantly by specialty. Some specialties, such as ophthalmology utilized almost no virtual care, and others, such as endocrinology, maintained a sizable percentage of virtual care throughout 2020.
Click here to see the full report.