Improving Patient Safety with Straightforward Communications

The Communication and Optimal Resolution (CANDOR) model is intended to improve patient safety and transparency by protecting from discovery discussions that are held between physicians and patients following an adverse event. 

CANDOR is a process used by healthcare facilities and healthcare professionals to respond to and resolve adverse events. The process involves immediate disclosure of an adverse event to a patient and/or their family and includes the patient throughout the entire investigation and resolution of the event. The CANDOR process has been shown to improve patient safety, better support the healthcare team members involved in the event, and decrease malpractice claims.

Legislation is needed to protect all communications, offers of compensation, and other materials that are prepared for a CANDOR discussion from being admissible as evidence in a lawsuit. 

Tools & Resources